Last Updated: May 10, 2024
Article 1 – Purpose of the Terms
These Terms and Conditions of Sale apply to purchases made on and in-store on behalf of the company PLAY CAFE SARLU.
Play Café SARL U is a legally registered company listed with the Tours Trade and Companies Register under SIREN number 881 439 509. The company’s registered office is located at 25, rue des Déportés, 37000 Tours, France. Play Café is a registered trademark with the INPI (French National Institute of Industrial Property).
EU VAT Number: FR84881439509 — NAF Code: 5610C (Restaurants and mobile food service activities)
The website is secured for online payments. Credit card transactions are processed directly through the secure payment platforms Stripe and PayPal. These trusted services ensure optimal security for our customers.
These Terms and Conditions apply to purchases made from Play Café and delivered within Mainland France, Corsica, or the European Zone.
No banking information is stored on our website.
Article 2: Terms of Sale
This involves orders with a payment obligation, meaning that placing an order requires the buyer to make a payment. To place an order online via our website www.playcafe.fr, you must hold a valid credit card in your name or have an active PayPal account. You may also place an order in person at Play Café, located at 25 rue des Déportés, 37000 Tours, France, and pay directly in-store.
A valid email address is required to secure your customer account and to ensure you receive your order confirmations and electronic tickets. Once your payment is authorized, you will receive confirmation emails. If you encounter any issues, please contact us at contact@playcafe.fr.
To request an invoice, please email us at contact@playcafe.fr using the same email address you used when placing your order. Kindly include the following information in the body of your message:
– Full name, address, and company name to which the invoice should be issued.
# Pre-Contractual Information
The buyer acknowledges having received, prior to placing the order and entering into the contract, clear and understandable communication of these Terms and Conditions of Sale, as well as all the information listed in Article L. 221-5 of the French Consumer Code.
The following information is provided to the buyer in a clear and understandable manner:
– The essential characteristics of the product;
– The price of the product and/or the method used to calculate the price;
– Where applicable, any additional charges for transport, delivery, or postage, as well as any other potential costs payable;
– If the contract is not executed immediately, the date or timeframe within which the seller commits to delivering the product, regardless of its price;
– Information relating to the identity of the seller, including postal, telephone, and electronic contact details, as well as details of their business activities; information regarding legal warranties, the functionalities of digital content and, where applicable, its interoperability; and the existence and terms of any warranties or other contractual conditions.
Any order constitutes acceptance of the prices and the description of the products available for sale. Any dispute on this matter will be addressed within the scope of a potential exchange or the warranties outlined below.
In certain cases — such as payment failure, incorrect address, or other issues related to the buyer’s account — the seller reserves the right to block the buyer’s order until the issue is resolved. Play Café also reserves the right not to validate an order in cases of abnormal or abusive claims, unusually large or suspicious order quantities, or any existing disputes with the customer.
For any questions regarding the status of an order, the buyer may call the following phone number: +33 7 68 10 51 75, Tuesday to Saturday from 10:00 a.m. to 6:00 p.m., or send an email to contact@playcafe.fr.
Article 3: Access to the Play Area , Supervised Birthday Parties, Private Bookings, and Brunches Paid Online
All services are provided on-site at Play Café, 25 rue des Déportés, 37000 Tours, except for off-site birthday party services, which will be explicitly billed as such.
Article 4: Cancellation and Refund Policy for Services — Play Area, Birthday Parties, Private Bookings , Brunches, and Children’s Activities Supervised On-Site, Off-Site, or at Home
# Brunches
Brunches are 100% refundable if canceled at least 72 hours in advance. After this period, they are non-cancellable and non-refundable.
# Play Areas
No refunds are issued, but your tickets remain valid for one year. Subscriptions may be canceled with one month’s notice.
# Private Bookings and Birthday Parties
Birthday party private bookings are non-refundable but may be rescheduled in the event of illness or force majeure. A credit or postponement equal to the full amount paid (excluding certain options/extras, see below*) will be granted if the cancellation request is made at least two weeks before the scheduled event. Management reserves the right to offer or decline an alternative date based on the time of year and existing bookings.
* Options and extras may be added or modified freely up to one week before the event. Any extras that have already been prepared prior to the cancellation request (such as cakes, catering services, or drinks ordered outside of Play Café’s standard offer) will be billed, even in the event of cancellation.
To request a cancellation, please email us at contact@playcafe.fr using the same email address you used when placing your order. Kindly include the following information in the body of your message:
– Full name and address – Child’s name, reserved date, and order number>
# Children’s Activities and Supervision — Off-Site or At-Home Services
Bookings for off-site or at-home children’s activities and supervision must be paid in full in advance. Only options and extras may be added or modified afterward.
Children’s activities and supervision services are non-refundable but may be rescheduled in the event of illness or force majeure. A credit or postponement equal to the full amount paid will be granted if the cancellation request is made at least two weeks before the scheduled service. Beyond this deadline, the booking amount will no longer be refundable. Management reserves the right to offer or decline an alternative date based on the time of year and existing bookings. Only options and extras may be added or modified.
Off-site or at-home children’s activities and supervision services are governed by specific contracts in which all terms and conditions of the services are fully detailed.
Article 5: Pricing
The prices are stated in euros, inclusive of all taxes. They do not include delivery charges, which are billed separately and clearly displayed before the order is confirmed. The prices reflect the VAT rate applicable on the day of the order, and any change in the applicable VAT rate will automatically be reflected in the prices of the products in the online store. The seller reserves the right to modify prices at any time but commits to applying the rates in effect at the time of the sale, subject to availability on that date.
If one or more taxes or contributions—particularly environmental ones—are created or modified, whether increased or decreased, such changes may be reflected in the sale price of the products.
Article 6: Liability
Play Café SARL UNI cannot be held liable for service interruptions related to the Internet network or web hosting servers, nor for payment errors made by the customer. However, Play Café remains available to assist customers in resolving any issues that may prevent them from placing an order online or in-store.
Article 7: Returns and Refunds for Products Sold Online, Problem Resolution
Upon receiving the order, it is the customer’s responsibility to verify that the order is correct. If the order is not as expected, the customer must inform Play Café on the day of delivery or no later than the next business day. In the event of a delivery error and/or non-conformity of the products in type or nature, Play Café cannot be held liable if this notification is made after the stated deadline.
Customers of www.playcafe.fr may initiate a return within 14 days from the date of receipt, without providing any justification. Return shipping costs are the responsibility of the customer. Returned items must be sent back in their original condition and complete (including packaging, accessories, instructions, etc.), unused, and suitable for resale in new condition, along with the purchase invoice. Incomplete, soiled, or damaged products will not be accepted for return, exchange, or refund.
In the event that a parcel is damaged during delivery by the postal service, the customer is responsible for either refusing the package upon delivery or requesting that the delivery person record a note regarding the damage. We recommend taking photos of the unopened package at the time of delivery.
It is the customer’s responsibility to request a damage report from the delivery person and to contact La Poste Colissimo customer service via their online form , attaching a copy of the report. Without documentation from both the customer and the delivery person, it will be difficult to establish proof of damage. We strongly recommend taking photos of the unopened package upon delivery and including them with your online claim.
If you receive a damaged parcel, please contact our customer service team at contact@playcafe.fr. Our team will assist you and help resolve the issue.
In the case of a return, refund, or exchange (subject to availability), the refund will be processed within 36 business hours following receipt and approval of the returned product, and no later than 14 days from the date the returned item(s) are received by the seller, provided they meet the return conditions outlined above. In exceptional circumstances, such as when Play Café is closed for holidays, a longer refund processing time may apply. Sale items are neither refunded nor exchanged.
Article 8: Amendments to the Terms and Conditions of Sale
Play Café SARL UNI reserves the right to modify these Terms and Conditions of Sale. Any such modifications shall be binding as of their date of publication.
Force Majeure. Any circumstances beyond the control of the parties that prevent the normal execution of their obligations shall be considered grounds for exemption from those obligations and will result in their suspension.
The party invoking the above-mentioned circumstances must immediately inform the other party of their occurrence, as well as of their resolution.
Force majeure shall include any irresistible events or circumstances beyond the control of the parties, which are unforeseeable, unavoidable, and independent of the will of the parties, and which cannot be prevented despite all reasonable efforts. Specifically—and in addition to those typically recognized by French courts and jurisprudence—force majeure or fortuitous events include, but are not limited to: transport or supply disruptions, earthquakes, fires, storms, floods, lightning, interruption of telecommunications networks, or difficulties specific to external telecommunications networks beyond the client’s control.
The parties shall consult each other to assess the impact of the event and agree on the conditions under which the performance of the contract may be resumed. If the force majeure event lasts for more than three months, these Terms and Conditions may be terminated by the affected party.
Article 9: Intellectual Property Rights
All content provided by SARL U Play Café is protected by copyright. The Play Café brand is a registered trademark. All elements, including but not limited to texts, photos, logos, videos, audio recordings, exercises, and other content, are protected under the same copyright laws. It is therefore strictly prohibited to copy, adapt, modify, translate, arrange, publicly share, or exploit this content in any form or by any means.
Any infringement of these rights may result in civil or criminal prosecution. However, we do allow the right to quote, provided it is done within a legally appropriate context.
Article 10: Personal Data
Play Café does not collect any personal data without first informing you. The data we collect is necessary to process and manage your orders. In accordance with the GDPR (General Data Protection Regulation), you have the right to access and withdraw your personal data at any time.
For any questions regarding your personal data, please contact us at contact@playcafe.fr and visit our Privacy Policy and Cookie Policy pages.
Article 11: Applicable Law
These Terms and Conditions are originally written in French and are governed by French law. In the event of a dispute, the Commercial Court of Tours shall have jurisdiction.
